Shipping Policy

We want your Norvik order to reach you quickly and safely. Here’s how shipping works.

1. Where We Ship

We currently ship to addresses within the United States. For questions about shipping, email info@trynorvik.com.

2. Processing Time

Orders are packed and handed to the carrier within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Time

After your order ships, delivery usually takes 2–4 business days. You’ll see an estimated delivery date at checkout.

Delays can happen during carrier peak periods, bad weather or other events outside our control. If that happens, we’ll keep you updated.

4. Shipping Costs

Shipping is free on every US order, with tracking included. If a shipping fee ever applies, you’ll see it at checkout before you pay.

5. Sales Tax

Any applicable US sales tax is calculated and added at checkout.

6. Tracking Your Order

When your order ships, we’ll email you a tracking link so you can follow it all the way to your door.

7. Your Shipping Address

Please double-check your address at checkout. If you spot a mistake, email us right away and we’ll try to fix it before the order ships. We can’t be responsible for orders delivered to an incorrect address entered at checkout.

8. Lost, Late or Damaged Orders

Your order is our responsibility until it’s delivered.

  • Damaged or wrong item: Email info@trynorvik.com with your order number and a photo, and we’ll send a replacement or issue a full refund.
  • Lost parcel: If tracking stops updating or your order hasn’t arrived by the estimated date, contact us. Once the carrier confirms it’s lost, we’ll send a replacement or issue a full refund.

9. Returns

For returns, see our Refund Policy. In short:

  • 60-day money-back guarantee
  • For change-of-mind returns, the customer pays return shipping
  • For faulty, damaged or wrong items, we cover return shipping

10. Your Rights

Nothing in this policy limits your rights under applicable US consumer protection laws.

11. Contact

Dobar Holdings LLC (operating as Norvik)
312 W 2nd St PMB A2299
Casper, Wyoming 82601-2412
United States
Email: info@trynorvik.com

Thank you for shopping with Norvik.