Refund Policy

At Norvik, we want you to love what you bought. If you don’t, returning it should be easy. This policy applies to orders shipped within the United States.

1. 60-Day Money-Back Guarantee

You have 60 days from the day your order is delivered to request a return, for any reason. Please send the item back in good condition with all included parts. The original packaging is appreciated but not required.

Cancelling an order: You can cancel within 1 hour of placing your order. After that, it may already have been packed or shipped. If so, you can still return it under this policy once it arrives.

2. How to Start a Return

Email info@trynorvik.com with:

  • Your order number
  • The reason for your return

We’ll reply with the return address and instructions. Please wait for them before sending anything back, because returns sent without instructions can be delayed. Pack the item securely so it isn’t damaged on the way.

3. Refunds

  • We’ll email you once your return arrives.
  • After we’ve inspected it, approved refunds are processed within 10 business days.
  • Refunds go back to your original payment method. Your bank may need a few extra days to show it.
  • Return shipping: If you’re returning an item because you changed your mind, you pay the return shipping. If the item is damaged, defective or wrong, we cover it (see section 4).

4. Damaged, Defective or Wrong Items: 2-Year Warranty

Every Norvik vacuum sealer comes with a 2-year replacement warranty. If your item arrives damaged, stops working because of a defect, or isn’t what you ordered, email info@trynorvik.com with your order number and a photo or short video of the problem. We’ll cover return shipping if a return is needed, and send you a replacement or a refund.

The warranty doesn’t cover damage from misuse, accidents, or normal wear on the reusable bags.

5. Items We Can’t Accept for Change-of-Mind Returns

  • Used vacuum bags, for hygiene reasons
  • Gift cards

This doesn’t affect your rights if an item is faulty or not as described.

6. Your Legal Rights

This policy doesn’t limit any rights you have under the consumer protection laws of your state.

7. Problems or Complaints

If something went wrong with your order, we want to fix it. Email info@trynorvik.com with your order number and a short description of the issue. We reply within 24–48 hours on business days. Most issues are solved with a refund or replacement, and store credit is available if you’d prefer it.

If you’re not happy with how we handled it, reply to our email and ask for a review. A senior team member will get back to you within 3 business days. You can also contact your local consumer protection agency at any time.

8. Contact

Dobar Holdings LLC (operating as Norvik)
312 W 2nd St PMB A2299
Casper, Wyoming 82601-2412
United States
Email: info@trynorvik.com

Thank you for shopping with Norvik.